Privacy Policy

1. Overview & Commitment

At Kooiry (accessible via kooiry.com), we respect your privacy and are committed to safeguarding the personal data you share with us. This Privacy Policy details how we collect, use, store, and protect your information when you browse our storefront, create an account, purchase products, or interact with our customer support.

2. Information We Collect

We collect personal information necessary to process orders, facilitate doorstep deliveries throughout Bangladesh, and provide a curated shopping experience:

• Contact & Delivery Information: Your full name, delivery address (division, district, upazila/thana, street address), mobile phone number, and email address.
• Order & Transaction History: Records of items purchased, billing summaries, payment method choices (Cash on Delivery, bKash, Nagad, Card), and tracking numbers.
• Device & Technical Data: IP address, browser type, device information, and interaction data collected via secure sessions to optimize performance and prevent fraudulent activity.

3. How We Use Your Information

Your data is processed strictly for legitimate e-commerce operations, including:

4. Payment & Financial Data Security

We do not store credit card numbers, debit card PINs, or mobile banking passwords on our servers. All digital transactions are securely processed through licensed Bangladesh payment gateways (such as UddoktaPay, bKash Merchant API, Nagad Gateway, and SSLCommerz) with end-to-end 256-bit TLS encryption.

5. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties for advertising purposes. We only share required details with trusted operational partners:

• Logistics Partners: Steadfast Courier Services to fulfill parcel dispatch across Dhaka and all 64 districts of Bangladesh.
• Infrastructure & Database: Supabase Cloud Infrastructure with Row-Level Security (RLS) policies protecting customer tables.

6. Cookies & Local Storage

We use functional cookies and browser storage strictly to remember items in your shopping bag, maintain wishlist state, and preserve user authentication sessions. You can disable cookies in your browser settings at any time.