Terms of Service

1. Acceptance of Terms

Welcome to Kooiry(the "Site", "we", "us", or "our"). By accessing our storefront, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions, please do not use our services.

2. Product Descriptions, Pricing & Availability

We strive to present accurate imagery, descriptions, materials, and prices for all items across our collections (including Kooiry Handmade and Kooiry Nature). However:

• Prices are listed in Bangladeshi Taka (BDT / ৳) and are subject to change without prior notice.
• We reserve the right to correct typographical errors or inaccuracies in pricing or specifications even after an order has been submitted.
• Product availability is updated in real time. If an ordered item is out of stock due to simultaneous purchases, our customer care team will notify you immediately for a replacement or full refund.

3. Orders & Payment Methods

When you place an order, you agree to provide complete, current, and accurate recipient information. We support multiple secure payment channels:

4. Shipping & Delivery

Deliveries across Bangladesh are executed in collaboration with our logistics partner (Steadfast Courier):

• Inside Dhaka: Usually delivered within 24 to 48 hours from dispatch.
• Outside Dhaka & Suburbs: Standard delivery timeline is 2 to 5 business days.
• Delivery timeframes may occasionally be affected by adverse weather, national holidays, or courier disruptions.

5. Returns, Replacements & Refunds

Customer satisfaction is central to Kooiry. If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of receiving the parcel by contacting our support team or WhatsApp helpline.
• Items must be unused, unwashed, and returned in their original packaging with intact brand tags and invoice.
• For hygiene and botanical reasons, certain opened skincare, fragrances, and intimate items cannot be returned unless verified as defective upon arrival.
• Approved refunds for prepaid orders will be processed within 5–7 business days to the original payment method.

6. Intellectual Property

All trademarks, brand names, visual assets, product imagery, text descriptions, and website design elements on Kooiry are the exclusive intellectual property of Kooiry Ltd. Unauthorized reproduction, modification, or commercial use is strictly prohibited.

7. Limitation of Liability

Kooiry shall not be liable for any indirect, punitive, or consequential damages resulting from the use or inability to use our products or website services beyond the purchase amount paid for the affected order.